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Erick
Customer Service Representative with 18+ years in BPO and tech support
Video resume
Customer service representative position
Worked for North American & Asian BPO's Outsourcing/offshoringnindustry, Coordinating and developing medium to large teams to achievenorganizational goals, with 18 + years of experience on the phones in both markets.
Contact
Guate, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided consistent, high-quality customer support across multiple markets, specializing in tech support.
Team CoordinationAdvanced
Led and developed teams to achieve organizational goals within the BPO industry.
Technical SupportAdvanced
Delivered Level 1 and Level 2 technical support, resolving customer issues effectively.
Communication SkillsExpert
Facilitated clear and effective communication with customers and team members in a multilingual environment.
Summary
Experienced customer service representative with over 18 years in the BPO and outsourcing industries, with a background in tech support and team coordination across North American and Asian markets.
Key Achievements
- Over 18 years of dedicated experience in customer service roles within BPO and outsourcing industries.
- Coordinated and developed medium to large teams to meet organizational goals, demonstrating leadership capabilities.
- Handled technical support at Level 1 and Level 2, providing specialized assistance to diverse customer bases.
Skills
Customer ServiceTeam CoordinationTechnical SupportCommunication Skills
Published on CazVid - Jul 3, 2025