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Customer Service & Collections Specialist with 6+ years in Telecom & Banking
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Competencies
Provided client support and problem resolution in telecom and banking sectors through direct interactions.
Conducted collections, renegotiations, and refinancing for overdue accounts in financial services.
Facilitated product sales and client loyalty initiatives for telecom companies.
Maintained and fidelized a diverse client portfolio including corporate and individual segments.
Education
Languages
Summary
Experienced in client support, sales, and debt recovery within telecom and banking industries, with over 6 years of demonstrated role progression.
Key Achievements
- Managed client relations and post-sale support across multiple telecom providers, enhancing customer retention.
- Handled collections and debt management tasks for banking clients, including refinancing and cycle payments adjustments.
- Progressed from customer advisor roles to specialized collections and account management, demonstrating skill diversification.
Experience
Consultor Galaxy
Atencion de clientes segmento Open Market, Encargado de punto de venta y post venta., Atencion de solicitudes de reclamos y servicio técnico., Fidelización de clientes.
Asesor Comercial
Atencion de clientes segmento corporativo Claro Empresas., Atencion de Solicitudes de Lineas Nuevas, Renovacion., Atencion post venta., Fidelización de clientes.
Asesor de Servicios
Atención post venta de clientes prepago y postpago, Atención de solicitudes de reclamo, Fidelización de clientes, Atención de cartera asignada del segmento corporativo, Venta de productos prepago y postpago
Cobranzas Telefónicas
Gestión de cobranza, cartera morosa, productos consumo masivo, hipotecarios y vehiculares, Refinanciamiento de tarjetas de créditos y préstamos personales, Consultas de cuotas y opciones de pago de tarjetas de crédito, Cambios de ciclo de pagos
Gestión de cobranza a clientes morosos, Atención al cliente vía telefónica, Refinanciamiento de deudas a tarjetas de créditos y préstamos