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Competencies
Demonstrated experience with Microsoft O365.
Demonstrated experience with ITIL Knowledge.
Education
Languages
Experience
Market Analyst, Recruiter, Integration, Process Analyst
Conducted medical staff recruitment and onboarding processes., Analyzed communities and employee productivity in Florida., Developed strategies to improve employee engagement and productivity.
Process and Collection Supervisor
Coordinated and supervised the collection of invoices and credits., Managed customer relations for 362 clients., Developed manual procedures and improvement plans.
Customer Advocate Specialist
Prospected clients based on profiles., Followed up on emails, cases, and quotations., Provided quotes for various products.
Customer Relationship Management and Bilingual Translator
Addressed client needs and followed up on complaints., Conducted forecast analysis and production monitoring., Managed a multidisciplinary team.
Soporte Técnico Nivel 2
Provided remote technical assistance to internal users., Managed software installations and application management.
Bilingual Recruitment and Human Resources Assistance Coordinator
Coordinated the recruitment process and conducted interviews., Managed company training and employee onboarding.
Profesor de Ingles
Taught English at all levels and prepared students for job interviews.