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Erick
Operations Supervisor with 8 years in Digital Customer Service
Video resume
Operations Supervisor
I have the experience of working for over eight years with TELUS Digital, 6 years as of operations Supervisor. Leading people to reach the targets provided by the client, oriented to growth on their next step career
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Team LeadershipExpert
Led teams at TELUS Digital to achieve operational goals and growth.
Customer Service ManagementAdvanced
Handled customer interactions via chat and email for US-based companies.
Communication SkillsAdvanced
Effectively communicated with clients and team members in diverse environments.
Process OptimizationIntermediate
Supported operational targets and team productivity improvements.
Summary
Experienced Operations Supervisor with a strong background in customer service and team management, dedicated to achieving targets and fostering growth.
Key Achievements
- Led teams at TELUS Digital to meet client targets and foster growth
- Managed customer service operations including chat and email support
- Progressed from customer service representative to Operations Supervisor over six years
Skills
Team LeadershipCustomer Service ManagementCommunication SkillsProcess Optimization
Published on CazVid - Jul 3, 2025