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Customer Service & Hospitality Professional with 5+ years of experience
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Competencies
Provided superior customer service, handling inquiries, resolving conflicts, and enhancing customer satisfaction.
Demonstrated effective communication with customers, staff, and vendors, including public speaking and professional correspondence.
Trained new staff on industry policies, customer service techniques, and conflict resolution methods.
Managed schedules, coordinated meetings and events, handled inventory, and generated reports.
Performed multiple responsibilities simultaneously, maintaining efficiency under pressure.
Education
Languages
Summary
Experienced professional with a strong background in customer service, staff training, and administrative support within hospitality and logistics sectors.
Key Achievements
- Recruited, interviewed, and trained new staff members across multiple roles.
- Handled customer inquiries and conflict resolution, receiving positive reviews.
- Managed schedules, coordinated events, and maintained inventory at frontline positions.
Experience
Hospitality Worker
Performed opening and closing duties as well as setting up the equipment., Trained new staff members on hospitality industry policies, procedures and best practices., Demonstrated excellent communication skills when dealing with customers, employees, supervisors and vendors., Greeted guests...
E-Service Agent
Participated in the internal hiring process by recruiting, selecting and interviewing employees to fill vacant positions along with the Human Resources manager., Handling inquiries/conflict resolution from customers all over United States, Australia and Canada., Offered excellent conflict...
Office Assistant (Front Desk)
Greeted guests/customers and responded to their inquiries, requests and issues in a timely personable and efficient manner to resolve concerns., Liaised with cleaning staff to make sure reception was neat and we always had amenities to offer., Inbound and outbound handling, Coordinated schedules,...
Customer Service Agent/Front Desk (Counter)
Answered phone calls, greeted clients, and handled all front desk responsibilities, Data entry and database administration, Provided superior service to existing customers in an effort to retain/enhance their satisfaction., Updated the customer on pricing/item changes or information., Packed boxes...