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Erika
Contact
Competencies
Experiencia demostrada en Bilingual Customer Support.
Experiencia demostrada en Conflict Resolution.
Experiencia demostrada en Technical Troubleshooting.
Experiencia demostrada en Appointment Scheduling.
Education
Experience
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Managed hotel reservations and bookings for international guests, ensuring smooth check-in and check-out processes., Collaborated with the concierge team to provide personalized recommendations and assistance to guests from diverse backgrounds., Resolved billing discrepancies and disputes with professionalism and attention to detail, enhancing overall customer satisfaction.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Successfully handled customer inquiries and complaints in English and Spanish for a high-end hotel chain., Managed customer inquiries and complaints in a professional and efficient manner.
TECHNICAL SUPPORT
Provided technical support to customers via phone, email, and chat., Assisted customers with troubleshooting hardware and software issues., Managed service requests and escalated issues to appropriate teams., Documented customer interactions and resolutions in ticketing system., Performed remote troubleshooting and maintenance for clients.
HEALTHCARE APPOINTMENT SETTER
Coordinating patient appointments with healthcare providers and ensuring optimal scheduling., Reaching out to patients to confirm their appointments and remind them of necessary preparations., Accurately entering patient information and appointment details into the healthcare system., Checking patients' insurance details to ensure eligibility and coverage for their appointments., Answering patient questions regarding appointment availability, procedures, and office policies.