Erika - Customer Service Supervisor with 5+ years in Airline Loyalty Programs
Lima, Lima Province, Peruen
Managed alliance operations between Banco Credito and United Airlines, overseeing passenger purchase reconciliation.
Facilitated Mileage Plus miles exchanges and ticket upgrades for elite passengers.
Published on CazVid
Summary
Experienced supervisor managing airline loyalty program operations, alliance collaborations, and customer service tasks.
Key Achievements
- Handled reservations and processed sales data submissions to United Airlines headquarters.
Skills
Customer ServiceAdvanced
Provided support and resolution for airline loyalty program members.
Reservation ManagementIntermediate
Processed ticketing, upgrades, and reservation tasks for airline passengers.
Data Entry & ReportingIntermediate
Inserted sales and transaction data into airline systems for reporting purposes.
Program CoordinationIntermediate
Coordinated alliance activities and ensured accurate communication between the bank and airline.
Experience
Supervisor Mileage plus Program
United Airlines
Working with Banco Credito wi ch we had a alliance with bank, with the passengers and their purchases each month and corrected the amount if there was wrong issue made by Frequent flyer or the bank., Tickets done with the Mileage plus miles exchanged tickets upgrades to passenger elite., Reservation, and different tasks done like all sales insert them into the United Airlines program to be sent to the headquarters in Houston Texas.
Education
COLUMBIA ACADEMY
comercial Aviation