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Ernesto
Dispatcher with 5+ years call center and field service experience
Video resume
Dispatcher
I Worked for a locksmith where I would answer incoming calls from property managers home owners and realtors I would create the work orders, dispatch the jobs to the technician out in the field or route them for next day service, also took payments over the phone invoice them and sent out to property managers, Im very responsible and a team player. Follow every detail given to me.
Contact
Piedrasnegras, Coahuila de Zaragoza, México
Open to remote
Available on CazVid
Competencies
Call Center OperationsExpert
Managed all aspects of inbound call handling, including dispatch and client communications.
Dispatching & SchedulingAdvanced
Efficiently coordinated field technician schedules to ensure timely service delivery.
Payment & Invoice ManagementIntermediate
Processed payments and generated invoices for clients, ensuring accuracy and timeliness.
Customer ServiceAdvanced
Provided responsible and detail-oriented support to property managers, homeowners, and realtors.
Team CollaborationIntermediate
Worked effectively within team settings to meet service and scheduling targets.
Summary
Experienced in call center operations, dispatching technicians, managing client payments, and coordinating field services for locksmith and property management clients.
Key Achievements
- Handled incoming calls and dispatched technicians effectively in locksmith services
- Managed payment processing and invoicing for property-related clients
- Coordinated service routing for same-day and next-day appointments
Skills
Call Center OperationsDispatching & SchedulingPayment & Invoice ManagementCustomer ServiceTeam Collaboration
Published on CazVid - Jul 3, 2025