Accomplished IT and operations professional with over 10 years managing incident resolution, technical support, and digital systems across global and industrial environments. Skilled in leadership, communication, and strategic problem solving to ensure continuous operational excellence.
Directed incident and problem management processes, including root cause analysis, documentation, and mitigation strategies.
Managed network infrastructure, API interactions, and system servers, ensuring operational continuity and troubleshooting.
Handled lifecycle management of technical assets, budgeting, and inventory for substantial operational infrastructure.
Supervised personnel and maintained client relationships to align technical support with business needs.
APMT / Maersk
When an incident is resolved, I ensure everyone understands the root cause and mitigation actions taken to prevent recurrence., I have a global approach, managing 34 mobile terminals and communicating with vendors, internal clients, and all levels of IT, sometimes even reaching the end user.
Nova Software
I oversee everything from the code to the website's API interactions, plus the system servers and graphs., I also use others like BIGIP for the immediate resolution of online server failures., This covers business continuity and management, incident preparation and resolution with RFOs and...
Felix B Maduro
Keep a high response rate when it comes to problem solving and keep my staff upbeat.
Mission Generation
Safeguard all intellectual property and facilitate access to information in a constant and online secure manner.
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Applied digital control systems in industrial environments, such as hydraulic crane operations via integrated platforms.
SITEL
I was in charge of maintaining a working relationship between what the clients required and what SITEL as a company could offer, of all the communication systems, such as the optimal and healthy maintenance of the computers for the different campaigns with a team under my command that helped with...
