This is my profileContact via CazVid
Ernesto
Business Administrator with 30+ years of operations and team management
Video resume
Business Administrater
Define and implemented and revised operational, guidelines and policies. Oversaw day to day productions activities in accordance with business objectives. Achieved team goals through formalized training plans coaching and performance.
Contact
Santo Domingo, Nacional, Dominican Republic
Open to remote
Available on CazVid
Competencies
Operations ManagementAdvanced
Directed daily activities to ensure operational efficiency and alignment with company goals.
Team LeadershipExpert
Led team development initiatives including training, coaching, and performance management.
Project ManagementIntermediate
Managed projects related to sales of internet, security, and smart home systems within a call center environment.
Customer ServiceAdvanced
Ensured customer satisfaction in fast food and call center industries through team supervision.
Policy DevelopmentAdvanced
Developed and revised operational guidelines to improve efficiency and compliance.
Summary
Experienced operations and team leader with over 30 years in fast food and call center industries, specializing in policy development, team management, and project oversight.
Key Achievements
- Defined, implemented, and revised operational guidelines and policies.
- Oversaw daily production activities aligning with business objectives.
- Managed a team through formalized training, coaching, and performance evaluation.
Skills
Operations ManagementTeam LeadershipProject ManagementCustomer ServicePolicy Development
Published on CazVid - Jul 3, 2025