This is my profileContact via CazVid
Ernst
NewTech
Video resume
NewTech
-Providing assistance to front-line agents in terms of processes, Ticket handling and policy guidelines.n- Investing and reporting any discrepancy / bug in the system.n- Assisting with Supervisor calln- Make sure the workflow stays steady.
Contact
Florida, California, United States
Open to remote
Available on CazVid
Competencies
Customer SupportAdvanced
Handled customer inquiries, resolved issues, and supported front-line agents effectively.
Process ManagementIntermediate
Ensured workflow stability and adhered to policy guidelines during support activities.
System ReportingIntermediate
Identified and reported system discrepancies and bugs to improve operational efficiency.
Communication SkillsAdvanced
Supported supervisor calls and coordinated between teams to maintain service quality.
MultitaskingIntermediate
Managed multiple responsibilities including ticket handling and policy adherence simultaneously.
Summary
Experienced customer support professional with over 13 years of diverse client service roles across different companies and industries.
Key Achievements
- Provided assistance to front-line agents with processes, ticket handling, and policy guidelines.
- Reported and addressed system discrepancies and bugs to ensure smooth workflow.
- Supported supervisors during calls and maintained steady workflow in customer service operations.
Skills
Customer SupportProcess ManagementSystem ReportingCommunication SkillsMultitasking
Published on CazVid - Jul 3, 2025