This is my profileContact via CazVidEsteban
Community Manager & Operations Supervisor
Contact
Competencies
Demonstrated experience with Network Fundamentals (OSI & TCP/IP models).
Demonstrated experience with IPv4 addressing and subnetting.
Demonstrated experience with Basic IPv6 concepts.
Demonstrated experience with VLAN fundamentals.
Demonstrated experience with Routing concepts.
Education
Languages
Summary
Professional profile
Experience
Community Manager & Operations Supervisor
Assisted U.S. healthcare clients with prescription refill requests and account-related inquiries.. Handled high-volume inbound and outbound calls while maintaining detailed documentation through CRM systems.. Demonstrated strong communication and analytical problem-solving skills in time-sensitive situations.. Supervised operational workflows and coordinated team activities to ensure efficient task execution.. Managed digital communication channels and online engagement strategies.. Monitored team productivity and optimized internal processes to improve operational performance.
Customer Service & Sales Representative – Verizon Account
Provided technical assistance to customers related to telecommunications services and connectivity issues.. Assisted users with troubleshooting network connectivity, service configuration, and account management.. Maintained high performance in fast-paced support environments while managing multiple service requests simultaneously.. Identified opportunities to recommend service upgrades based on customer needs.