This is my profileContact via CazVidEsteban
Customer Service and Sales Specialist with diverse experience in sports, retail, and telecommunications
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Competencies
Provides exceptional customer support via chat, email, and phone, ensuring client satisfaction and retention.
Skilled in upselling, contract renewal, and customer retention strategies across various industries.
Experienced in managing stock levels, sales, and deliveries in retail and hydroponic farming environments.
Proficient in identifying prospects and qualifying leads for high-value clients in competitive markets.
Solid understanding of sports systems and ticketing software, supporting roles in sports event management.
Education
Languages
Summary
Dynamic professional with over 20 years in customer service, sales, inventory, and lead generation across sports, retail, and telecommunications. Proven ability to enhance customer satisfaction, generate leads, and drive sales growth through strategic retention and technical support.
Key Achievements
- Managed hydroponic cultivation from seeding to harvest, ensuring quality and timely deliveries.
- Led customer retention efforts, increasing customer loyalty through targeted promotions and service improvements.
- Generated leads for major clients like Hewlett-Packard and Time Warner Cable, contributing to sales growth.
- Handled multi-channel customer service, technical support, and upselling, consistently meeting KPIs.
Experience
Wagering Clerk
Worked as a Clerk just for the football seasons, Experienced in many sports and teams, Experience in Ticket puncher, Ticket Writer and Sports Systems 800
Manager, Inventory, Cashier, Sales
Worked in one of their stores as manager, Inventorying, Cashier and selling clothes and mobile phones
Customer Service Agent
Worked online as a customer service agent via online chat, e-mail and over the phone
Hydroponic Culture Manager
Complete command and management from seeding to harvest in the hydroponic culture of eatable Products, Sales, inventory and deliveries
Customer Retention Department
Worked in the customers retention department for the Time Warner Cable account, Offering promotions and arrangements for customers to keep them as customers for the company
Lead Generation Agent
Worked as a lead generation agent for many accounts such as Hewlett-Packard, Time Warner Cable, and others
Sales Agent, Account Manager, Retention Agent
Sales agent, account manager, retention agent, through chat and phone
OB Caller Lead Generator
Worked as OB caller Lead Generator, for different clients debt consolidation campaigns
Retention, Sales, Customer Service
Gave customer service for Internet phone and TV, As a Technical Support agent, As a retention agent by giving promotions and new packages, As a KPI upselling and renewing the contracts