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Project Manager with 8 years of experience in the technology sector
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Competencies
Oversees project planning, execution, and delivery, coordinating teams and resources.
Implementing Scrum and Kanban practices to improve development efficiency.
Builds and maintains strong client partnerships, ensuring project requirements are met.
Leads and motivates project teams to achieve common goals effectively.
Controls project budgets to ensure financial goals are met while maintaining quality.
Education
Summary
Skilled in delivering complex software projects with proven success in team leadership and client management.
Key Achievements
- Led cross-functional teams to successfully deliver multiple large-scale software projects on time and within budget.
- Streamlined project workflows by implementing Agile methodologies, reducing development cycle times by 20%.
- Managed client relationships, consistently achieving high customer satisfaction and repeat business.
Experience
Customer Service Representative
Legal Intern
Acted as a representative for victims in criminal proceedings, providing legal advice and guidance throughout the process., Prepared detailed reports on case progress and developments., Assisted in the preparation of hearings, ensuring all necessary documentation was in order., Delivered high-quality support to clients, maintaining confidentiality and adhering to legal standards.
Customer Service Agent
Handled calls from customers worldwide to assist with reservations and resolve issues related to flight cancellations., Gained proficiency in Amadeus for booking and managing flights., Completed comprehensive training programs to master company tools and processes., Delivered exceptional service while adhering to company policies and standards.
Customer Service Representative
Provided account information and assistance to U.S.-based customers regarding their debit accounts., Completed extensive training programs to ensure adherence to banking policies and procedures., Consistently met and exceeded performance metrics established by the campaign., Delivered high-quality customer service in a fast-paced call center environment.
Sales and Retention Support
Delivered sales and retention support exclusively to U.S.-based customers in a remote environment, leveraging cross-selling techniques to promote smart home and security products., Managed inbound calls to address customer needs, present tailored solutions, and successfully close sales., Consistently achieved and exceeded sales targets and retention metrics., Developed in-depth product knowledge and honed persuasive communication skills to enhance customer satisfaction and drive revenue growth.
Customer Support Specialist
Managed email inquiries and tickets from property owners across the Americas, providing guidance on tax regulations and compliance for their Airbnb listings., Addressed neighbor reports concerning properties operating in violation of local laws, ensuring appropriate follow-up and resolution., Prepared detailed reports and tracked metrics to ensure compliance with performance standards., Demonstrated expertise in navigating diverse legal frameworks and delivering high-quality service in a remote environment.