This is my profileContact via CazVidThis profile is written in Spanish
Ruth
Gestor de centros de atención con 10 años de experiencia en servicio al cliente
Contact
Competencies
Experiencia en resolución de consultas y quejas, asegurando satisfacción del cliente.
Supervisión y coordinación de equipos, conducción en objetivos comerciales y tareas diarias.
Manejo eficiente de volumen alto de llamadas, asegurando rendimiento y calidad.
Capacidad para resolver problemas y conflictos en situaciones de presión.
Desarrollo e implementación de estrategias de ventas para ampliar la base de clientes.
Education
Languages
Summary
Profesional dedicado con amplia experiencia en gestión de atención al cliente y liderazgo de equipos en entornos de alta demanda, enfocado en mejorar resultados y satisfacción.
Key Achievements
- Implementación de planes de venta que expandieron la base de clientes.
- Reducción del 87% en escaladas de clientes mediante técnicas de cuidado estratégico.
- Gestión eficiente de operaciones diarias y supervisión de equipos en centros de llamadas.
Experience
CALL CENTER REPRESENTATIVE
Develop and implement sales plans to expand customer base and increase customer retention., Increase strategic care techniques., Resolved customer complaints in a professional and efficient manner, resulting in 87% reduction in customer escalations., Answered customer inquiries in a timely and accurate manner, resulting in a 91% increase in customer satisfaction., Utilized active listening skills to address customer inquiries and resolve issues promptly.
CALL CENTER TEAM LEADER
Resolved customer inquiries and issues effectively, maintaining a high level of professionalism., Managed high call volume efficiently, exceeding performance metrics and delivering a positive customer experience., Experience as a team leader, coordinating tasks and guaranteeing successful results., Implemented efficient scheduling, training, and quality assurance measures for improved operations., Managed daily operations of call center team, ensuring high performance and productivity., Conducting performance evaluations and providing constructive feedback to staff., Ability to resolve conflicts and make effective decisions in pressure situations., Experience supervising a work team to achieve established objectives and goals., Experience leading work teams in a retail sales environment., Proven ability to meet sales objectives and improve team performance.