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Ethan
Maintenance Technician and Leasing Agent at Landmark Properties
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Competencies
Skilled in building rapport, understanding needs, and delivering tailored solutions to enhance client satisfaction.
Experienced in managing maintenance projects, vendor relations, and ensuring operational efficiency.
Proven ability to identify prospective clients and convert inquiries into qualified leads.
Proficient in Microsoft Office, CRM platforms, and digital marketing tools to streamline workflows.
Education
Languages
Summary
Experienced in property management, leasing, and maintenance with a background in construction management. Adept at building relationships, resolving issues efficiently, and leveraging digital tools for operational success.
Key Achievements
- Built trust-based relationships with residents, ensuring high satisfaction and retention.
- Generated qualified leads through proactive inquiry follow-up, increasing occupancy rates.
- Provided responsive maintenance services, ensuring timely resolution and tenant satisfaction.
- Delivered exceptional customer service in high-volume environments, enhancing guest experience.
Experience
Maintenance Technician
Built trust-based relationships with residents by providing responsive service and effective problem resolution.. Coordinated with vendors, contractors, and internal teams to ensure timely project completion and customer satisfaction.. Managed high volumes of resident interactions while maintaining professionalism and strong communication.. Assisted in turnover preparation for 300+ apartment units, contributing to occupancy and revenue objectives.. Identified opportunities to improve operational efficiency and enhance resident experience.
Leasing Agent
Generated qualified leads through inbound inquiries and proactive follow-up with prospective residents.. Conducted consultative discovery conversations to understand customer needs and recommend appropriate housing solutions.. Managed an active sales pipeline using CRM software while maintaining accurate customer records and follow-up schedules.. Built relationships with prospective residents through phone calls, email communication, and in-person meetings.. Effectively handled objections and negotiated solutions that improved conversion rates.. Collaborated with management to exceed occupancy goals and drive property revenue.. Organized resident engagement events that increased referrals and customer retention.
Server
Delivered exceptional customer experiences in a fast-paced, high-volume environment.. Developed strong consultative selling skills by identifying guest needs and recommending products and services.. Built rapport quickly with customers, contributing to repeat business and positive customer feedback.. Managed multiple priorities while maintaining accuracy, professionalism, and service quality.. Resolved customer concerns effectively, demonstrating strong communication and problem-solving abilities.