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Eva
Contact
Competencies
Experiencia demostrada en Leadership.
Experiencia demostrada en Empathy.
Experiencia demostrada en Assertive Communication.
Experiencia demostrada en Strategic Thinking.
Experiencia demostrada en Decision-Making.
Education
Experience
Travel Assistance Coordinator
Answer calls and inquiries, help clients while traveling abroad scheduling appointments, communicating with the airline in case of any incident with the luggage and act as an interpreter in case of language barriers., Listen to and resolve customer issues efficiently., Manage sensitive information from clients., Resolve issues with providers such as delays or miscommunication with the client, find the nearest local office for a specific process, for example, consulates., Achieve targets like response times, first-call resolution, number of events per hour., Manage inquiries via email, phone calls, live chat, and social media., Participate in training sessions to improve skills and product knowledge besides learning protocols for each type of agreement with another enterprise and platforms developed by the company.
Bilingual Collections agent
Answer calls and inquiries about their debts and how credit cards work., Listen to customers’ situation and adapt my speech to their needs while delivering bad news., Record call details and update customer databases while managing sensitive information., Offer debt consolidation according to the current context of the client along with their paying record., Achieve targets like response times, average amount of money collected, and customer satisfaction., Manage inquiries through phone calls., Participate in training sessions to improve skills, product and basic financial knowledge.