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Fabio
IT Manager
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Competencies
Experiencia demostrada en IT Infrastructure & Systems Administration.
Experiencia demostrada en VMware Virtualization.
Experiencia demostrada en Networking & Structured Cabling (VLANs, VPNs, pfSense).
Experiencia demostrada en Systems Monitoring (Zabbix, Uptime Robot, New Relic).
Experiencia demostrada en Windows / macOS / Linux.
Education
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Summary
IT Manager buscando nuevas oportunidades
Experience
IT Manager
Lead a 12-member IT support team (L1 & L2), increasing service efficiency through workflow standardization.. Ensured SLA compliance, consistently meeting KPI targets through proactive monitoring.. Directed a Windows 11 migration project, upgrading 100+ devices on-time completion rate.. Implemented monitoring tools (Zabbix, Uptime Robot, New Relic), improving incident detection and response.. Optimized ITSM processes using Manage Engine, increasing ticket resolution efficiency.. Managed IT inventory and procurement, improving resource availability and reducing operational delays.. Lead data center infrastructure improvements, increasing operational organization and efficiency.. Deployed HPE server cluster with VMware, improving system performance and scalability.. Strengthened backup reliability (Veaam & Acronis) data recovery effectiveness.. Executed UPS upgrade project, improving power stability.. Recruited and trained IT staff, increasing team productivity.
IT Manager - Plannatech
Lead IT operations for 15+ years, improving infrastructure stability and performance.. Designed and managed network environments (VLANs, VPNs, pfSense), increasing network security and reliability.. Administered Windows/Linux servers and Active Directory, improving access management efficiency.. Lead technical support operations, increasing issue resolution rates.. Managed vendor relationships and procurement processes, improving delivery efficiency.. Implemented structured cabling systems, improving network performance and scalability.. Deployed Wi-Fi networks and security systems, increasing operational coverage and security.. Delivered IT projects using Scrum methodologies on-time delivery rate.. Provided specialized support in multimedia and technical environments, improving service quality.