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Fabiola
Contact
Experience
Customer Service & Technical Support Representative
Handled high-volume customer inquiries via phone, email, and chat while maintaining service quality standards., Provided detailed product and service information, including troubleshooting and technical guidance., Documented all customer interactions accurately in CRM systems., Delivered empathetic, solution-oriented support in fast-paced environments., Resolved complaints efficiently while maintaining client satisfaction and retention.
Back Office Specialist - Grievance Department
Maintained accurate records, managed databases, and ensured data integrity in high-volume environments., Coordinated meetings, managed calendars, and processed client correspondence with professionalism and confidentiality., Investigate complaints by reviewing documentation, gathering evidence, and conducting root cause analysis., Acted as a neutral liaison between involved parties to facilitate effective communication and resolution., Supported employee onboarding processes and assisted with payroll administration., Ensured compliance with company policies and documentation standards.
Psychological Assistance Intern
Scheduled appointments, coordinated meetings, and organized confidential patient documentation., Assisted with patient intake, recorded case histories, and supported therapeutic sessions., Administered and scored psychological assessments and behavioral checklists., Contributed observations and documentation to support treatment planning discussions., Maintained strict confidentiality and ethical standards in handling sensitive information.