Experienced in supervising customer care teams, troubleshooting technical issues, and managing policy-related requests within telecommunications and travel sectors. Skilled in multilingual support and process management.
Provided support and resolution for diverse customer inquiries in telecom and travel sectors
Supervised customer care teams, overseeing daily operations and ensuring adherence to policies
Diagnosed and troubleshot mobile devices and network issues for Telus customers
Performed customer support tasks in English and Spanish, facilitating diverse client interactions
WebHelp
Supervision of work carried out by customer care representatives, Intervention of escalated calls taking into account Frontier Airlines' policies in order to provide practical solutions that will also meet customer's expectations, Handling of specific and general inquiries regarding to luggage, service or Frontier Airlines as itself.
WebHelp
Handling of requests related to policies inquiries, rebooking and cancellations of FlightHub travel agency.
Telus International
Execution of tasks related to customer support within the mobile services account for small and medium businesses 'Telus Business Solutions', Foresaid functions were performed in English and Spanish, Diagnostic and troubleshooting of mobile devices, network and coverage from Telus, a Canadian telecommunications company.
High School Diploma
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Handled policy inquiries, rebooking, and cancellations in the travel support environment
