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Competencies
Demonstrated experience with English.
Demonstrated experience with Spanish.
Demonstrated experience with Written Communication.
Demonstrated experience with Verbal Communication.
Demonstrated experience with Microsoft Office.
Education
Languages
Experience
Remote Interpreter
Provided professional English–Spanish interpretation for medical, legal, and customer service calls., Ensured accurate, confidential, and culturally appropriate communication between clients and customers., Developed strong multitasking and listening skills in high-pressure environments.
Customer Service Representative
Handled inbound and outbound customer calls, resolving inquiries related to product orders and dental aligner services., Maintained consistent customer satisfaction through empathy, accuracy, and timely follow-up., Used CRM and email systems to document customer interactions clearly.
Customer Service Agent
Assisted clients via phone and email, troubleshooting account and billing issues., Delivered clear communication and ensured first-call resolution whenever possible.
Customer Service & Tech Support
Supported U.S.-based customers with technical troubleshooting and service inquiries., Built strong problem-solving and multitasking skills in a high-volume call center.