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Fausto
Customer Service Specialist with diverse experience in client support and backoffice operations
Video resume
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Competencies
Provided support via calls, emails, and chats across multiple platforms for different clients.
Carried out backend tasks related to customer profiles and administrative activities.
Responded to customer emails promptly and accurately, maintaining quality standards.
Managed live chat interactions, providing timely assistance and issue resolution.
Handled inbound customer calls efficiently, resolving inquiries and supporting platform users.
Education
Languages
Summary
Dedicated customer support specialist experienced in inbound/outbound calls, chat, and email support. Skilled in backoffice operations, with a track record of assisting clients across varied platforms including dating, optical, and sports betting services.
Key Achievements
- Provided customer support for Match.com, assisting with profile management and handling inbound calls.
- Managed multi-channel customer interactions for Zenni Optical, including email, chat, and calls.
- Handled customer inquiries for Betr App, a sports betting platform, across various communication channels.
Experience
Customer Service
I worked as a customer service rep for a dating site-Match.com. I assisted customers with their profile during inbound calls and also a little bit of backoffice work was required.
Customer Service
I worked for 2 different projects in this particular call center. Zenni Optical which I handled 3 channels email/chat and inbound calls. Betr App which was a sports betting app.