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Customer Service with 3+ years of diverse frontline experience
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Competencies
Handled customer questions, complaints, and provided solutions in call centers and in person.
Demonstrated effective communication and empathetic engagement with customers to enhance satisfaction.
Performed cleaning, waste management, and basic maintenance tasks in hospitality and restaurant environments.
Assisted kitchen staff and supported team efforts during busy restaurant hours.
Education
Languages
Summary
Experienced in resolving customer issues, maintaining cleanliness, and supporting team operations across customer service, hospitality, and food service roles.
Key Achievements
- Resolved customer inquiries and complaints efficiently across multiple roles.
- Handled high-volume inbound calls with minimal wait times, maintaining customer satisfaction.
- Supported restaurant and hotel operations through cleaning, maintenance, and team collaboration.
Experience
Customer service representative
Resolved customer inquiries, complaints and issues providing insightful solutions., Answered inbound calls to greet and assist customers with various needs and questions., Addressed customer concerns and complaints and resolved issues promptly., Provided solutions, recommendations and replacements...
Customer Service Representative
Answered customer telephone calls promptly to avoid on hold wait times., Resolved customers' concerns and answered customers' questions to my best ability., Offered advice and assistance to customers, paying attention to special needs or wishes., Maintained customer satisfaction...
Restaurant Busser
Wiped down booths between customers and prepared table for next guest., Assisted kitchen staff during peak hours to maintain productive workflows and reduce customer wait times., Cleaned floors and restrooms after restaurant closing., Kept dining rooms and kitchen area clean and waste-free during...
Housekeeper
Emptied wastebaskets and carried trash bags to dumpsters., Dusted and polished furniture, appliances and electronics., Swept, mopped and vacuumed common areas and wiped down surfaces., Notified supervisors of malfunctioning equipment, ordered new materials and scheduled maintenance., Addressed...