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Fermin
Customer Service Specialist with 10+ years in BAPO industry
Video resume
Customer Service specialist
My passion is to make a significant and successful difference in rnpeople's lives,rnprovide the most suitable options that will make their processes more rnfunctionalrnand simpler. I make use of best practices and problem-solving skills tornachieve the desired outcome and the best scenario for the company and rntherncustomer.
Contact
San Salvador, San Salvador, El Salvador
Open to remote
Available on CazVid
Competencies
Customer EngagementAdvanced
Effectively engages with clients to understand their needs and provide solutions.
Appointment ManagementAdvanced
Specializes in setting up and coordinating service appointments via app platforms.
Problem-Solving SkillsIntermediate
Uses best practices to resolve client issues and improve service processes.
Communication SkillsAdvanced
Maintains clear, friendly, and professional communication with clients and team members.
Industry KnowledgeIntermediate
Has extensive experience in the BAPO industry, including app-based service appointments.
Summary
Dedicated customer service professional with over a decade of experience in setting up appointments and engaging clients across multiple service industries.
Key Achievements
- Experienced in managing app-based appointments for plumbing and handyman services
- Demonstrated ability to engage customers and ensure retention
- Skilled in establishing reliable communication channels for service appointment setups
Skills
Customer EngagementAppointment ManagementProblem-Solving SkillsCommunication SkillsIndustry Knowledge
Published on CazVid - Jul 3, 2025