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Administrative and Customer Service Professional with 6+ years in Retail and Service Sectors
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Competencies
Skilled in addressing client needs effectively, ensuring satisfaction and fostering loyalty.
Proficient in handling administrative tasks, including billing, inventory, and team coordination.
Experienced in sales processes, achieving targets, and managing customer relationships.
Effective in working with teams to improve operational efficiency and service quality.
Education
Languages
Summary
Dedicated professional with over 6 years of expertise in administrative support, sales, customer service, and equipment management. Adept at streamlining processes, managing teams, and enhancing client satisfaction to drive business success.
Key Achievements
- Managed comprehensive administrative tasks, including sales, billing, and customer follow-up, consistently meeting targets at MultiSpa.
- Ensured optimal operation and maintenance of biomechanical equipment, coordinating assembly routes and inventory management at Grupo Uno.
- Led point of sale operations, inventory control, and team management, maintaining compliance with administrative and financial metrics.
Experience
Recepcionista
Asistencia administrativa integral a Gerencia.. Seguimiento de Agenda para contacto y canalización de clientes.. Responsable de ventas y cumplimiento de metas, facturación, cierres de caja y devoluciones.. Atención al cliente presencial, CRM, WhatsApp y otras redes sociales.
Encargada de servicio técnico
Responsable del orden y funcionamiento del equipo biomecánico en bodega, punto de venta y el adquirido por el cliente, así como el inventario del mismo.. Responsable de coordinar rutas de ensamble y revisión.. Atención al cliente presencial y vía WhatsApp y otras redes sociales.
Administradora de punto de venta
Responsable del orden y funcionamiento del punto de venta, custodia de inventarios, cumplimiento de métricas administrativas, de personal a cargo, de control contable como notas de crédito, devoluciones y facturación manual y digital.. Atención al cliente presencial y vía WhatsApp y otras redes sociales.