This is my profileContact via CazVidFernando
Customer Support Specialist with 5+ years of service excellence
Contact
Competencies
Provided exceptional customer service in retail, support, and delivery environments.
Troubleshot devices, resolved customer concerns, and improved document processing.
Reviewed, proofread, and streamlined documents to reduce rejection rates.
Facilitated discussions and customer interactions through various communication channels.
Assisted customers with troubleshooting and product recommendations.
Education
Languages
Summary
Dedicated customer service and technical support agent with extensive experience across retail, telecom, and logistics sectors, specializing in troubleshooting, client communication, and document management.
Key Achievements
- Handled customer inquiries and issues across multiple contact channels including chat, calls, and email.
- Contributed to document quality improvement by proofreading and streamlining submission processes.
- Provided troubleshooting and sales support for technical and product-related client needs.
Experience
Customer service agent
Worked for a retailer solving issues and concerns with customer orders, Helping via chat and making calls to help the customers and providing a resolution for their concerns.
Customer and tech support agent
Helping customers with troubleshooting their devices, Doing sales of recommended products, Attending claims of defective products, Shipping new parts and follow-ups in existing claims.
Customer and tech support agent
Worked for a phone carrier helping customers that were looking to purchase a phone plan, Helping to troubleshoot their devices.
Back-office document verification
Proofread and streamlined documents to enhance submission quality and reduce rejections, Evaluate documents processes to ensure accuracy and completeness.
Sales and tech support agent
Providing sales options of products recommended to the customers to supply their needs, Troubleshoot their devices using techsee, Keep cases of the recurrent issues of the customers.
Customer and delivery service agent
Helping customers with the payments of services, Following up with the failed payments and their refunds, Provided assistance to customer making food orders in the app, Follow up the delivery to make sure they arrive in time as scheduled in the delivery time.