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Fernel
Referral & Customer Service Specialist with 5+ years in Healthcare and Tech
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Competencies
Utilized CRM systems to manage customer and provider interactions effectively.
Handled referral workflows from initiation to completion, analyzing data for improvements.
Demonstrated excellent written and verbal communication in client and provider interactions.
Resolved customer technical issues with mobile devices, internet, and TV services.
Handled Workers’ Compensation claims with knowledge of industry protocols.
Education
Languages
Summary
Experienced in building client relationships, managing referral systems, and providing technical and customer support across healthcare and tech industries.
Key Achievements
- Cultivated relationships with healthcare providers to increase referrals at Cognizant.
- Managed end-to-end referral process ensuring communication accuracy and timeliness.
- Provided front-line support for AT&T customers, troubleshooting technical issues and navigating accounts.
Experience
Referral Specialist
Cultivated relationships with healthcare providers to increase referrals and drive business growth., Managed referral process from start to finish, ensuring timely and accurate communication between parties., Analyzed referral data to identify trends and opportunities for improvement in referral systems., Collaborated with physicians, provider to review visit notes for the service every patient needs.
Agent in customer service
The Customer Service Agent for AT&T at Teleperformance is a front-line support role helping customers with their inquiries, issues, and ensuring an exceptional customer experience., Receive calls from customers focused on billing queries, service plans, product information and technical assistance., Be able to troubleshoot and resolve customer issues that are technical with mobile devices, internet, TV services thus providing a good on the floor experience but also quickly resolving their problems., Help customers navigate their accounts, including updating contact details making payments and clarifying charges.