Florencio - Customer Service with 12+ years in call center industry
Summary
Experienced customer service representative specializing in phone, email, and technical support, with proficiency in English and Spanish.
Video Resume
Key Achievements
- Demonstrated role progression from customer service associate to senior representative, showcasing skills growth.
Skills
Provided comprehensive customer support through phone, email, and online technical channels.
Effectively communicated with customers in English and Spanish, ensuring clear understanding and resolution.
Supported online technical issues across various roles, enhancing customer satisfaction.
Fluent in English and Spanish, facilitating support for diverse customer bases.
Utilized computer-aided programs and keyboarding skills to manage customer interactions efficiently.
Languages
Experience
Retention agent
Great Heathworks
Strong Customer Service experience by phone
Virtual assistant
Proch
Strong Customer Service experience by phone, Strong Customer Service experience by E-mail, Strong Customer Service experience in online Technical
SDR demo coordinator for Housecall pro
Onestar
Strong Customer Service experience and sales by phone, Strong Customer Service experience by E-mail, Strong Customer Service experience in online Technical
Customer service E-mail agent
Connempathy
Customer Service Associate in the areas : Customer service, Strong Customer Service experience by phone, Strong Customer Service experience by E-mail, Strong Customer Service experience in online Technical support
Customer service agent
Wipro Int
Customer Service Associate in the areas : Customer service, Strong Customer Service experience by phone, Strong Customer Service experience by E-mail, Strong Customer Service experience in online Technical support
Sales order representative and distributor service representative
Herbalife international (Servicios Integrales HIM S.A.)
Customer Service Associate in the areas : Distributor service representative and sales order representative, Strong Customer Service experience by phone, Strong Customer Service experience by E-mail, Strong Customer Service experience in online Technical support
Associate for Project BOFA (Bank of America)
Teletech
Customer Service Associate in the areas: Credit, checking, and loans, Strong customer service experience by phone, Strong Customer Service experience by E-mail, Strong Customer Service experience in online Tech support
Education
Western state college
Business, Education, and Economics
Mountain valley high school
High School Diploma