This is my profileContact via CazVidFrancisco
Customer Service & Sales Specialist with 5+ years of versatile experience
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Competencies
Provided assistance to customers, handled inquiries, and resolved issues in call center environments.
Made outbound calls, offered services such as loans and cell plans, and achieved daily sales targets.
Managed payment collections and follow-ups, ensuring timely payments and customer communication.
Supported patient medication approval processes, scheduling follow-ups, and managing re-enrollment data.
Communicated effectively with customers, patients, and businesses through calls, demonstrating clear and persuasive communication.
Education
Summary
Experienced in customer support, sales, collections, and medical assistance, with proven ability to adapt and excel in diverse roles.
Key Achievements
- Handled customer transactions and resolved name correction issues at SITEL
- Conducted outreach to small businesses and consumers, leading sales efforts at Gateway, Convergys, and POWER ISA
- Managed payment collections and customer follow-ups across multiple roles, demonstrating communication and persistence
Experience
Customer Service
Receiving phone calls from customers to help them with their MoneyGram transactions., Assisting customers in fixing names on money transfers.
Sales Person
Making phone calls to small businesses to offer loans for business expansion.
Sales Person
Making phone calls for Sprint to sell phones and cell phone plans.
Collector
Calling people to collect payments., Receiving calls from customers wanting to make payments.
Medical Assistant
Getting patients approved for their medication., Setting follow-ups for medication refills., Re-enrolling patients and ensuring application accuracy.
Sales Person
Cold calling people for a real estate agent, making 100 to 150 calls per day., Achieving 4 to 5 deals a day against a goal of 7.