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Customer Service Representative
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Competencies
Demonstrated experience with Customer Service & Retention.
Demonstrated experience with Communication & Negotiation.
Demonstrated experience with Team Leadership & Coaching.
Demonstrated experience with Sales Closing & Lead Management.
Demonstrated experience with Scheduling & Calendar Coordination.
Education
Languages
Experience
Customer Service Representative
Managed incoming and outgoing calls with homeowners who had purchased solar panels, providing regular updates on project status and progress., Coordinated closely with Project Coordinators (PCs), technicians, and contractors to schedule site surveys, technical visits, and inspections as needed., Contacted homeowners whose projects had stalled due to the original company going out of business, collaborating with financial institutions to recover or continue projects to completion., Communicated professionally through phone, email, and text to ensure smooth coordination and high client satisfaction., Managed multiple project batches from various partner companies, prioritizing tasks based on urgency, project stage, and location across the U.S., Demonstrated strong organization and multitasking skills while supporting nationwide solar installation projects.
Appointment Setter
Verified patient eligibility for free annual wellness visits sponsored by their insurance group, confirming personal and insurance details for accuracy., Registered patients for wellness visits and ensured all records were updated correctly in the system., Answered patient questions, explaining the importance of the visit and guiding them through the process., Maintained ongoing communication with patients, RNs, medical assistants, and nurse practitioners to coordinate appointment scheduling and changes., Assisted patients in accessing the online appointment system, ensuring successful log-ins and participation., Updated patient records regularly to ensure information accuracy.
Inside Sales Agent
Addressed client objections effectively and closed sales through strong negotiation skills and sales strategy expertise., Consistently exceeded sales goals by qualifying leads, building relationships, and increasing brand visibility., Supported territory growth by promoting core brand offerings to new and existing customers., Developed persuasive communication strategies to overcome client objections and secure conversions., Managed communication between real estate agents and clients, providing timely email and SMS updates., Coordinated credit repair assistance by connecting clients with specialized agents., Scheduled and managed agent calendars to optimize time and improve operational efficiency., Streamlined communication workflows, enhancing client satisfaction and transaction success.