This is my profileContact via CazVidFrancisco
Product Manager with 5 years of experience in SaaS industry
Contact
Competencies
Managed product lifecycle from ideation through launch, collaborating with cross-functional teams.
Implemented Agile practices to improve project delivery and team collaboration.
Conducted market analysis to identify customer needs and competitive positioning.
Effectively communicated product vision and updates to stakeholders and teams.
Utilized data analytics to inform product decisions and measure success metrics.
Education
Summary
Experienced product manager specializing in SaaS with a strong record of launching successful products.
Key Achievements
- Led a cross-functional team to launch three new products resulting in increased market share.
- Streamlined product development processes, reducing time-to-market by 20%.
- Developed product roadmaps based on customer feedback and market trends, ensuring alignment with business goals.
Experience
Customer Service specialist
Delivered bilingual support for international clients via phone, chat, and email., Applied analytical and technical skills to resolve complex issues efficiently., Utilized CRM systems to manage customer data and improve service outcomes., Adapted to shifting priorities and schedule flexibility to meet business needs., Embraced feedback and coaching to enhance communication and service metrics.
Customer Service Representative
Managed high volumes of inbound and outbound communications daily., Maintained a performance-driven approach, consistently meeting KPIs., Used emerging technologies and internal documentation to resolve customer inquiries., Collaborated with multiple teams to deliver consistent, high-quality support., Developed strong interpersonal skills and emotional intelligence through active listening and empathy.