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Competencies
Demonstrated experience with Appointment Setter.
Demonstrated experience with Virtual Assistant.
Demonstrated experience with Technical Support.
Demonstrated experience with Software Installation.
Demonstrated experience with Flight Operations.
Education
Languages
Experience
Flight Operations Specialist
Improved safety standards by conducting thorough pre-flight inspections and identifying potential hazards., Ensured adherence to TSA, IATA, and ICAO security regulations., Conducted pre-flight security checks and threat assessments., Oversaw security screenings, baggage checks, and boarding processes., Responded to and resolved on-the-ground security incidents., Coordinated with flight crews, airport security, and law enforcement., Maintained awareness of updated security policies and implemented best practices., Delivered high-quality customer service when addressing customer inquiries or concerns regarding flights or travel arrangements., Provided expert guidance to pilots regarding optimal flight paths, considering weather, fuel efficiency, and airspace restrictions., Managed flight crew schedules, maintained internal databases, and tracked operational reports., Handled high-volume email reports and correspondence and ensured timely follow-up on flight-related issues., Coordinated meetings and briefings between departments and external airport authorities., Created and maintained digital records of crew logs, security checklists, and load plans for compliance and reporting., Prepared daily briefings, summarized flight activity, and distributed updates to relevant teams., Assisted with procurement tracking and inventory of operational supplies and safety equipment.
Load Planner Assistant
Assisted with the safe and efficient loading of aircraft by managing cargo distribution, weight balance, and coordination with flight crews., Collaborated with ramp agents and ground staff for accurate cargo loading/unloading., Provided pilots with precise weight, balance, and fuel information., Adjusted loads in real-time due to weather or operational changes., Ensured compliance with FAA and IATA safety regulations., Maintained accurate cargo manifests and weight reports., Resolved conflicts between shipping parties, effectively addressing concerns and finding mutually agreeable solutions., Analyzed shipment data to identify trends and areas for improvement in load planning operations., Oversaw freight preparation to keep regulations and client requirements satisfied.
Ground Security Coordinator
Ensured adherence to TSA, IATA, and ICAO security regulations., Conducted pre-flight security checks and threat assessments., Oversaw security screenings, baggage checks, and boarding processes., Responded to and resolved on-the-ground security incidents., Coordinated with flight crews, airport security, and law enforcement., Maintained awareness of updated security policies and implemented best practices., Conducted risk assessments to identify vulnerabilities in existing security measures and recommend improvements accordingly., Provided support during investigations into airport-related incidents involving thefts, vandalism, or any other breaches of security., Supervised a team of ground security officers, providing guidance on best practices and enforcing compliance with company policies and regulations.
Traffic Agent
Oversaw documentation and handling of cargo shipments, ensuring compliance with airline and international regulations., Managed check-in, labeling, and documentation of cargo., Verified shipment weight, size, and safety compliance., Coordinated with warehouse and ground crews for proper cargo loading., Resolved shipping issues by communicating with freight forwarders and consignees., Prepared airway bills, manifests, and customs documents., Collaborated with flight operations and load planners to ensure correct cargo distribution., Maintained accurate shipment records and tracking.
Virtual Assistant
Provided remote administrative support and facilitated smooth communication between teams and affiliate partners., Scheduled meetings, follow-ups, and technical appointments for internal staff and affiliate clients., Managed calendars and coordinated time zones for international partners., Drafted and responded to professional emails, maintaining timely communication., Maintained records of appointments, client updates, and internal reports., Provided general administrative support to streamline daily operations., Supported onboarding processes for new affiliates.
IT Support Specialist
Provided remote troubleshooting and technical support to affiliates and internal staff., Installed, configured, and maintained software and hardware systems., Managed data backup and recovery operations., Delivered support across multiple operating systems and devices., Documented technical issues and solutions for continuous improvement., Collaborated with other departments to resolve escalated issues efficiently.