This is my profileContact via CazVidFranyeli
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Competencies
Demonstrated experience with Microsoft Office.
Demonstrated experience with Microsoft Excel.
Education
Languages
Experience
Audio Analyst
Collaborated with various departments to ensure accurate reporting and compliance with regulatory requirements, Maximized campaign effectiveness with detailed reporting and data-driven recommendations.
IT HELP DESK
Worked effectively in fast-paced environments., Self-motivated, with a strong sense of personal responsibility., Proven ability to learn quickly and adapt to new situations., Used critical thinking to break down problems, evaluate solutions and make decisions.
BACK-OFFICE AGENT
Informed clients of policies and procedures, Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency, De-escalated and resolved customer complaints with punctual, polite, and professional service, Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout interactions, Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
TECHNICAL SUPPORT REPRESENTATIVE
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism, Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience, Used ticketing systems to manage and process support actions and requests, Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
CUSTOMER SERVICE REPRESENTATIVE
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts, Resolved customer complaints with empathy, resulting in increased loyalty and repeat business, Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, Responded to customer requests for products, services, and company information.
CUSTOMER SERVICE REPRESENTATIVE
Responded to customer requests for products, services, and company information, Contributed to sales growth by upselling products and services based on individual customer requirements.
TECHNICAL SUPPORT REPRESENTATIVE
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues, Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
TECHNICAL SUPPORT REPRESENTATIVE
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience, Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference, Used ticketing systems to manage and process support actions and requests, Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge, Researched product and issue resolution tactics to address customer concerns, Mentored new team members on company protocols and best practices for delivering exceptional technical support services.