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Software Developer with 5 years of experience in web application development
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Competencies
Used JavaScript extensively for front-end development and client-side scripting.
Developed interactive user interfaces with React.js in multiple projects.
Coordinated project timelines and resources to meet deliverables.
Designed and maintained databases, ensured data integrity and query optimization.
Participated in sprint planning and daily stand-ups to facilitate development cycles.
Education
Summary
Experienced software developer specializing in web application development with a strong background in JavaScript frameworks, database management, and project coordination.
Key Achievements
- Led the development of a customer management system that improved client onboarding efficiency.
- Managed a team of 4 developers on multiple projects to ensure timely delivery and quality standards.
- Enhanced application security protocols, reducing vulnerabilities by 30%.
Experience
Sales Agent/Recruiter
Calling customers to offer satellite television and IPTV packages, Recruited talents for the company
Sales Agent/Floor Support
Customers called to purchase Ocean X products, Provided support to trainees during their nesting period
Tech Support Agent/QA/Trainer
Provided tech support services for the Mint Mobile project, Handled supervisor calls, Listened to live and recorded calls from trainees and regular agents to provide feedback
Customer Service/Resolutions Agent
Took calls to place claims, Handled escalated claims experiencing delays, technician no-shows, unavailable parts, or items not covered
Customer Service/Resolutions Agent/Escalation Specialist/Supervisor
Handled calls to place claims, Managed escalated claims, Oversaw Brand Strategy Implementation, Monitored Brand Performance, Team Leadership and Supervision, Managed Customer Feedback, Collaborated with Cross-functional Teams, Conducted Market Research & Report on Brand Performance
Customer Service Agent/Trainer
Responsible for collecting rent payments from tenants, Handled other tasks related to property management, Trained all new team members who joined the project