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Recruitment & Customer Support Specialist with 7+ years of experience
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Competencies
Provided technical and bilingual customer support to US clients, ensuring personalized service and satisfaction.
Handled technical queries and training related to broadband and telecommunications services.
Led bilingual agent teams, conducted training, and communicated effectively with diverse clients and staff.
Contacted and engaged construction professionals for funding and project roles across the US.
Education
Languages
Summary
Multilingual professional with expertise in customer service, technical support, and talent recruitment, experienced in guiding teams and managing client relations.
Key Achievements
- Managed technical support and customer service processes for US clients at NATIONAL BROADBAND COM S.A.S.
- Led bilingual training and guided customer service teams, improving service quality
- Recruited and maintained relationships with construction professionals across the US for SP-COMMUNICATIONS
Experience
Credit Repair/ business funding
Executive Recruiter
Contact Superintendents Project Managers and Engineers for Construction Firms all over the United States.
PROJECT SERVICE ANALIST
Responsible for receiving calls from US clients, providing technical support and reception of PQRR, providing personalized service to DIREC TV clients, in charge of bilingual agents, training and guiding the support and customer service process.
ADVISOR
Guide students from level I to XII, in their bilingual process.