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Customer Service Representative / Lead Agent
Contact
Competencies
Experiencia demostrada en Customer Support.
Experiencia demostrada en Order Support.
Experiencia demostrada en Customer Account Support.
Experiencia demostrada en CRM & Ticketing Systems.
Experiencia demostrada en Case Documentation.
Education
Languages
Summary
Customer Service Representative / Lead Agent buscando nuevas oportunidades
Experience
Customer Service Representative / Lead Agent
Handled customer account, billing, service, and product-related inquiries in a high-volume support environment.. Used CRM and ticketing systems to document interactions, update customer information, track service requests, and follow up on open cases.. Maintained accurate records while following client procedures, service standards, and escalation processes.. Coordinated with internal teams to resolve customer concerns and provide timely status updates.. Supported and trained team members.
Virtual Assistant / Customer Service Support
Supported customers through WhatsApp and social media with questions about services, pricing, availability, and promotions.. Managed appointment confirmations, rescheduling, cancellations, and follow-up while keeping customer information organized and accurate.. Provided timely updates and clear service information while supporting day-to-day administrative operations.
Customer Service & Sales Representative
Handled high-volume inbound customer interactions, providing product information, service support, and issue resolution.. Maintained accurate customer handling while meeting performance and service-quality expectations.
Inbound Sales Representative
Handled approximately 30 inbound calls per day, answered product questions, and provided responsive customer support throughout the sales process.