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Customer Service & Technical Support Specialist with 5+ years of service excellence
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Competencies
Provided detailed technical support, troubleshooting, and customer service in a fast-paced environment.
Organized and managed workflows, documents, and communications using various operational tools to improve efficiency.
Delivered feedback and managed communication channels effectively, ensuring issue resolution and follow-up.
Performed compliance checks and document review for title processing, ensuring adherence to regulations.
Supported team functions, facilitated conflict resolution, and provided coaching to enhance team performance.
Education
Languages
Summary
Experienced customer support professional with over 5 years of delivering high-quality technical assistance, process management, and team collaboration. Skilled in workflow optimization, compliance, and communication within technical and customer service environments.
Key Achievements
- Handled customer inquiries, billing, troubleshooting, and programming, ensuring high customer satisfaction.
- Managed workflow organization and compliance checks for title processing, improving operational accuracy.
- Assisted in leadership roles, providing coaching and feedback to improve team performance and service quality.
Experience
Customer Service Specialist, Tech Support & Leadership Roles
Provided high-quality customer service by handling inquiries, billing, troubleshooting, payments, and programming assistance., Resolved customer complaints and provided technical support through remote assistance and troubleshooting., Promoted upselling and cross-selling of products and services.,...
Initiator / Intake List Specialist
Opened and set up new title files with accurate buyer, seller property details., Assigned files and tasks to processors or assistants based on workload., Performed back title request, deed reviews, and gathered tax information., Completed compliance checks using PACER, OFAC and Patriot Act tools.,...