This is my profileContact via CazVidGabriel
Billing & Back Office Support Specialist with 5+ years in Financial Services
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Competencies
Ensures accuracy and compliance in financial data management and reporting.
Builds strong client relationships through effective communication and issue resolution.
Experienced in managing billing databases and financial records with precision.
Proficient in using productivity tools to prepare reports and manage data efficiently.
Education
Languages
Summary
Experienced in financial data accuracy, invoice processing, and client collaboration. Skilled in managing billing systems and preparing comprehensive reports, dedicated to improving operational efficiency and customer satisfaction.
Key Achievements
- Managed and updated billing databases with 99% accuracy, ensuring regulatory compliance.
- Processed over 900 invoices monthly, reducing billing discrepancies and improving accuracy.
- Prepared detailed account reports, facilitating stakeholder decision-making and transparency.
- Collaborated with customers to resolve billing issues, enhancing client satisfaction and retention.
Experience
Back Office Support
Managed and updated billing databases with 99% accuracy, ensuring compliance with financial regulations.. Prepare and distribute detailed account reports to stakeholders.. Address and resolve customer inquiries with professionalism and efficiency.. Resolved customer inquiries via email/chat with an 85% first-contact resolution rate, enhancing customer satisfaction.
Billing Representative
Processed 900+ invoices per month and maintained accurate financial records, reducing billing discrepancies.. Generated and submitted itemizing amounts due.. Collaborated with customers to resolve billing questions.