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Customer Service and Sports Instructor with 5+ years of diverse experience
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Competencies
Provided empathetic and professional support in medical appointment management and administrative processes.
Facilitated clear communication and effective support in a bilingual customer service and interpretation role.
Taught recreational and competitive volleyball classes, emphasizing skills, discipline, and sportsmanship.
Conducted market research, social media brand presence analysis, and contributed to campaign planning at Ogilvy.
Demonstrated strong teamwork and communication skills across all roles, especially in customer-facing and educational settings.
Education
Languages
Summary
Experienced in customer support, bilingual communication, and sports instruction with a focus on development and satisfaction.
Key Achievements
- Contributed to improving patient satisfaction through attentive management of medical appointments at KM2.
- Facilitated effective bilingual communication as an interpreter at Grupo Levanter, supporting administrative processes.
- Taught volleyball across all categories, fostering athletes' technical, tactical, and personal development at two institutions.
Experience
Customer Service
Part of the customer service area, contributing with close and professional attention in the management of medical appointments, with the aim of improving the experience and satisfaction of patients.
Customer service / Interpreter
Worked in customer service as a bilingual (English-Spanish) interpreter, facilitating effective communication., Provided support in managing appointments, inquiries, and administrative processes, ensuring empathetic, accurate, and high-quality service.
Sports Instructor
Worked in the volleyball department, teaching recreational and competitive classes within the institution, covering all categories, both female and male., Focused on fostering the technical, tactical, and overall development of the athletes, promoting teamwork, discipline, and sportsmanship.
Sports Instructor
Worked in the volleyball department, teaching recreational and competitive classes within the institution, covering all categories, both female and male., Focused on fostering the technical, tactical, and overall development of the athletes, promoting teamwork, discipline, and sportsmanship.
Sales executive, Digital
Worked in sales as a Sales Executive, verifying orders to ensure proper customer service and satisfaction., Participated in event coverage and conducted market research and social media brand presence analysis., Developed benchmarking processes and spearheaded initiatives for content planning and...