This is my profileContact via CazVidGabriel
Customer Service & Data Management Specialist with 10+ years of experience
Contact
Competencies
Executed precise data entry and auditing tasks, improving accuracy and operational efficiency for clients and internal processes.
Provided banking and customer service support, achieving sales targets and managing client relationships effectively.
Planned trucking routes across the US, optimizing operations for logistics companies based on compliance and efficiency.
Supervised data entry teams, coaching staff and managing productivity to meet organizational goals.
Education
Languages
Summary
Dedicated professional with over a decade of experience in data management, customer service, and logistics planning. Skilled in team supervision, process improvement, and client engagement. Adept at handling complex tasks under pressure to deliver results.
Key Achievements
- Managed data entry and auditing processes, ensuring accuracy and productivity improvements across multiple roles.
- Led a team in data entry at Quality Car Service S.A., implementing coaching tools that enhanced team performance.
- Plied customer service and sales at Ficohsa, consistently meeting monthly goals and managing complex bank policies.
Experience
Owner
Comply with all administrative tasks, sales, purchase of spare parts for cars when needed.
Tax and Permitting Quality Analyst / Logistics Planner
Analyze calls from agents providing tax and permits to trucking companies in the US to see if they were complying to scorecards and performing good customer service., Plan routes in the trucking industry for companies all over the US.
Data Entry Agent/Internal Auditor (QA)
Data Entry on purchase orders for a printing office in the US., Data Entry Auditor. Audit processes and staff productivity.
Data Entry Agent/ QA Supervisor
Data entry on websites for price and market comparison., Manage a team assigned on data entry, productivity reports and coaching tools.
Customer Service Agent oriented on sales
Banking assigned agent on customer service., Salesman on banking products and credit cards., Manage bank policies and credit card negotiations., Monthly goals achievements.