This is my profileContact via CazVidGabriela
Customer Service & Quality Assurance Specialist with 4+ years of experience
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Competencies
Managed client inquiries and provided support via multiple communication channels.
Conducted evaluations and provided insights to improve service quality and adherence.
Updated and maintained CRM systems to streamline workflows and reporting.
Created reports and compliance documentation to support operational and audit processes.
Prioritized tasks and schedules to meet operational goals efficiently.
Education
Languages
Summary
Dedicated specialist experienced in client inquiry handling, quality evaluations, and CRM management, with a focus on improving service standards.
Key Achievements
- Handled high volumes of client inquiries efficiently via phone and chat at Telus International.
- Boosted adherence to quality standards by 20% through evaluations at Glass Mountain BPO.
- Updated CRM systems to improve team productivity and drafted compliance-focused documentation.
Experience
Customer Service Representative
Handled high volumes of client inquiries with efficiency via phone and chat., Updated CRM systems to improve team productivity., Prioritized tasks and schedules to meet operational goals., Created detailed reports to identify service improvement opportunities.
Quality Assurance Support
Boosted adherence to quality standards by 20% through evaluations., Provided actionable performance insights to optimize workflows., Drafted compliance-focused documentation for internal and audit purposes., Contributed to enhanced customer satisfaction through consistent feedback systems.