This is my profileContact via CazVidGabriela
Customer Service with 5+ years of multichannel support expertise
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Competencies
Extensive experience handling customer inquiries, complaints, and service requests across multiple channels.
Skilled in managing CRM records, updating client data, and utilizing digital platforms for case tracking and data entry.
Managed daily store activities, inventory, cash handling, and customer loyalty programs to drive sales.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, reporting, and presentations.
Education
Languages
Summary
Dedicated professional with a proven track record in delivering high-quality customer service, managing CRM systems, and overseeing store operations. Skilled in handling diverse client needs, optimizing workflows, and fostering long-term client relationships.
Key Achievements
- Delivered consistent multichannel customer support across calls, emails, and chat for international clients at Alorica.
- Provided personalized client support in a clinical project, ensuring accuracy and empathy in case management.
- Supervised store operations, managed inventory, and led promotional activities to enhance customer experience at Sports Fashion Wear.
Experience
Customer Service Representative
Delivered multichannel customer support (calls, emails, and chat) for international clients., Handled inquiries, complaints, and service requests while meeting quality standards., Managed CRM records and updated client information.
Customer Service Representative
Provided personalized support in an international clinical project., Managed client requests, documentation, follow-ups, and case resolution with accuracy and empathy., Communicated with clients and patients in English and Spanish., Used CRM systems and digital platforms for data entry and case...
Sales Representative & Store Manager
Oversaw daily store operations, cash handling, inventory management, and opening/closing procedures., Designed and coordinated promotions, visual merchandising, and product displays., Built long-term client relationships and implemented customer loyalty strategies., Supervised staff and resolved...