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Operations Expert 1 / Customer Service Advisor
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Competencies
Expertise in managing high-volume inbound contact center environments with a focus on customer satisfaction.
Proficient in handling financial queries, account adjustments, and transactional investigations across multiple portfolios.
Experienced in financial record-keeping, budgeting, logistics coordination, and compliance documentation.
Skilled in analyzing complex data to resolve issues and improve operational processes.
Proficient in Microsoft Office Suite and Customer Relationship Management systems for efficient workflow management.
Education
Summary
Dedicated to delivering exceptional customer support and managing financial accounts efficiently. Skilled in resolving complex queries, maintaining records, and improving operational workflows.
Key Achievements
- Successfully resolved high-volume customer queries at Teleperformance, maintaining high satisfaction levels.
- Managed complex financial account queries across diverse client portfolios, ensuring accuracy and timely resolutions.
- Streamlined financial record keeping and budgeting processes at Lucky Stars FC, improving operational efficiency.
- Processed funding adjustments and transactional investigations, reducing errors and enhancing account accuracy.
- Developed strong interpersonal and analytical skills through diverse roles in customer service and financial management.
Experience
Operations Expert 1 / Customer Service Advisor
Deliver customer support across a high-volume inbound contact centre environment.. Resolve customer queries, account-related issues, and service requests efficiently and professionally.. Maintain compliance with company procedures, quality standards, and customer service metrics.. Accurately document customer interactions and update relevant systems and records.. Escalate complex issues where necessary and collaborate with internal teams to ensure timely resolution.. Consistently demonstrate strong communication, problem-solving, and customer relationship management skills.. Support customer retention through effective issue resolution and service excellence.
Customer Service & Financial Accounts Associate
Managed financial account queries for corporate, SME, and fleet clients across fuel-card portfolios.. Processed funding adjustments, account maintenance, and transactional investigations.. Resolved billing discrepancies while ensuring compliance with internal controls.. Maintained accurate financial records and supported operational risk mitigation.
Administrator
Managed financial records, budgeting activities, and expenditure tracking.. Coordinated logistics, contracts, renewals, and compliance documentation.. Maintained structured records supporting operational transparency.