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Virtual Assistant
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Competencies
Demonstrated experience with Customer service and conflict resolution.
Demonstrated experience with Appointment scheduling and crew coordination.
Demonstrated experience with Invoicing and payment follow-up.
Demonstrated experience with Customer records and request tracking.
Demonstrated experience with Sales support and lead follow-up.
Languages
Summary
Virtual Assistant open to new opportunities
Experience
Virtual Assistant
Served as the primary point of contact for clients requesting window cleaning, pressure washing, and gutter cleaning or installation.. Scheduled appointments and assigned jobs using Jobber and Square, coordinating crews to meet client timelines.. Managed invoicing and payment follow-up to support timely collections and accurate records.. Maintained detailed customer records, tracked service requests, and followed up to encourage satisfaction and repeat business.
Customer Services Representative
Resolved customer concerns and claims with a focus on service quality and customer satisfaction.. Trained new employees on customer service procedures and coordinated with internal teams to improve service.. Managed multichannel customer communications and handled complaints professionally.. Translated technical and administrative documents, provided simultaneous online interpretation during client calls, and reported case status and follow-up actions.
Sales Representative
Managed flight reservations using KIU and SABRE systems.. Developed sales strategies and reviewed market trends to support customer satisfaction and relevant offers.. Handled service-related complaints, recorded and followed up with prospective customers, and supported conversion.. Collaborated with marketing to promote products and services; managed the sales process from prospecting through closing.
Front Desk and Guest Liaison Coordinator
Managed reservations for internal and external clients, including special booking systems.. Coordinated guest activities and services while applying quality-service protocols.. Maintained relationships with suppliers and associated service providers.. Prepared customer satisfaction reports, supported process improvements, and resolved guest concerns.