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Utility Coordinator with 10+ years of operational and team leadership experience
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Competencies
Directed utility service processes, ensuring regulatory compliance and effective communication with stakeholders.
Supervised and developed customer service and sales teams, improving performance and service quality.
Handled escalations, fostered active listening, and maintained clear, professional communication with clients and teams.
Managed schedules, records, and service requests with precision, supporting transparency and audit readiness.
Utilized Microsoft Office, CRM systems, POS, and troubleshooting skills to streamline operations and support team needs.
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Summary
Dedicated professional with extensive experience in utility coordination, team supervision, and customer service across various industries. Skilled in operational management, staff development, and client engagement, committed to delivering efficient, compliant, and customer-focused solutions.
Key Achievements
- Managed utility service activations/deactivations for over 46,000 homes across multiple states, ensuring compliance and efficiency.
- Supervised and coached customer service teams at Accenture, achieving high satisfaction scores and refining operational practices.
- Led store operations at 305 Motors, developing sales strategies and enhancing customer loyalty through team development.
Experience
UTILITY COORDINATOR
MANAGED UTILITY SERVICE ACTIVATIONS AND DEACTIVATIONS FOR 46,000+ HOMES ACROSS 10+ STATES., ENSURED FEDERAL, STATE, AND LOCAL REGULATORY COMPLIANCE, COORDINATING WITH INSPECTION TEAMS AND AREA MANAGERS., COMMUNICATED WITH INTERNAL FIELD TEAMS AND EXTERNAL PARTNERS TO PREVENT DELAYS AND RESOLVE...
TEAM LEAD
SUPERVISED AND COACHED A TEAM OF CUSTOMER SERVICE REPRESENTATIVES, ACHIEVING HIGH CUSTOMER SATISFACTION AND PERFORMANCE METRICS., HANDLED ESCALATED CUSTOMER CONCERNS WITH PROFESSIONALISM AND EMPATHY., CONDUCTED REGULAR TEAM MEETINGS, TRACKED KPIS, AND IMPLEMENTED BEST PRACTICES., PARTNERED WITH...
STORE MANAGER
MANAGED FULL STORE OPERATIONS INCLUDING STAFFING, SALES, INVENTORY, AND CUSTOMER SERVICE., DEVELOPED SALES STRATEGIES AND MET PERFORMANCE GOALS THROUGH TEAM MOTIVATION AND COACHING., HANDLED RECRUITING, TRAINING, AND TEAM DEVELOPMENT FOR A HIGH-PERFORMING SALES ENVIRONMENT., ENSURED A POSITIVE...