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Georgina
Customer Service & Verification Specialist with 7+ years in Call Center Industry
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Competencies
Provided support to customers regarding billing, account status, and service orders.
Conducted employment, education, and background verifications for recruitment and compliance.
Evaluated service quality, provided agent feedback, and authored improvement reports.
Managed scheduling of medical appointments and insurance reviews, coordinating with healthcare professionals.
Demonstrated ability to handle multiple priorities efficiently, with strong organizational skills.
Education
Languages
Summary
Experienced call center professional with over seven years in customer service, verification, and quality analysis. Skilled in managing diverse responsibilities, providing accurate information, and supporting team performance.
Key Achievements
- Accumulated over 7 years of experience in call center roles including quality analysis, scheduling, and verification.
- Performed employment and studies verification, credit processing, and customer account management.
- Delivered feedback, evaluated call quality, and prepared reports to enhance service performance.
Experience
Financial Specialist
In charge of process credit card payments and review accounts to see if they were eligible for credits or specials fees removal., Explain interests, residual interest and provide credit card status.
Verification Specialist
In charge of verify employment and studies verification history for new candidates (Background check)., Perform personal and professional interviews.
Costumer Service Representative
Track propane gas deliveries., Provide information about bills and accounts status., Place and cancel Propane gas orders.
Quality Analyst
Deliver feedback and presentations to agents with lower performance., Evaluate calls in order to ensure the quality of the service we were providing., Deliver calibrations to other qualities analysts., Elaborate reports about agents performs and provide possibles solution in order to improve the...
Scheduler
Schedule medical appointments., Review insurance information, make sure that insurance policy number group number are valid., Send task to doctors and nurses for special request., Review test orders and medications orders for patients.