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Gerardo

Business Analyst with over 5 years of experience in financial services

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San José, San José, Costa Rica
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Competencies

Data AnalysisAvanzado

Utilized data analysis tools to interpret complex datasets and provide actionable insights.

Business Process ImprovementIntermedio

Streamlined workflows and optimized business processes to increase efficiency.

Stakeholder CommunicationAvanzado

Facilitated communication between technical teams and stakeholders to ensure project alignment.

Project ManagementIntermedio

Coordinated project timelines and deliverables to meet organizational objectives.

Education

Baker College of Auburn Hills
Completed 2003
TESOL Certified
Oakland Technical School
Completed 2003

Summary

Analytical professional skilled in process analysis, reporting, and cross-team collaboration within financial services.

Key Achievements

  • Led requirements gathering and process analysis for multiple projects, improving operational efficiency
  • Developed detailed reports and dashboards that enhanced decision-making across departments
  • Collaborated with cross-functional teams to implement technology solutions aligned with business needs

Experience

ESL Online Trainer for Adult Learners

Learnlight
2020 - Present

Responsible for Developing a 30-Minute lesson in a weekly basis for Learners based in Europe, based on their current level, in order to expand their experience., Responsible for submitting a Daily Report for every learner after their lesson with comments, observations, corrections and suggestions, and assign the information/lesson for the next week., Responsible twice a year for submitting Progress Reports with Comments, Observations and Recommendations to the Learner’s company as well as the Learnlight administration. These Reports or Evaluations determine the Learner’s current level, progress and areas of opportunity.

ESL Online Teacher for mainly Junior Students

Qkids
2017 - 2020

Responsible to develop a lesson based on students needs and their actual English level as a second language., Interact with Students in an individual basis as well as a Group, depending on the students demand., Responsible to stimulate students to develop their Communication skills throughout a Conversational method, as well as teaching new learning techniques, in order to expand their experience and vocabulary., Daily support to Customers (Students) based in the Different Provinces of China, in order to Provide multiple speaking, writing and listening Techniques as a English Students., Qualified to work with Regular and Junior Students, and the multiple levels they may have (Levels 1 to 10)., Responsible to periodically submit Reports and Describe the Progress of the Students and apply a Specific Criteria in order to evaluate their participation and development.

English/Spanish Trainer

Tutor ABC Group
2016 - 2017

English/Spanish Interpreter

One World Global Services
2023 - 2024

Responsible for Interpreting spoken language between Spanish and English speakers in various settings, such as meetings, conferences, legal proceedings, and medical appointments., Understanding and conveying cultural nuances to ensure accurate communication and avoid misunderstandings., Maintaining strict confidentiality and professionalism while handling sensitive information.

Skills

Data AnalysisBusiness Process ImprovementStakeholder CommunicationProject Management
Published on CazVid - May 17, 2026
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