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Gerardo

Ejecutivo Atencion al cliente

Contact

Santiago de Querétaro, Querétaro, Mexico
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Competencies

Project ManagementAdvanced

Coordinated various stages of infrastructure projects, managing resources and timelines.

AutoCADAdvanced

Produced detailed technical drawings and plans for construction projects.

Construction SupervisionIntermedio

Supervised onsite activities, ensuring compliance with safety and quality standards.

Cost EstimationIntermedio

Prepared project budgets and monitored expenses throughout project lifecycle.

Team LeadershipIntermedio

Led multidisciplinary teams, fostering collaboration and skill development.

Education

Preparatoria
Preparatoria Cuauhtemoc
Completed 2020
Ingenieria en Sistemas Computacionales
Ingenieria en Sistemas Computacionales
Completed 2024
Ingenieria en Software y Redes
Universidad Tecnológica de México
Completed en curso

Summary

Dedicated civil engineer with 8 years of leading construction projects, managing teams, and ensuring project delivery within scope, budget, and schedule.

Key Achievements

  • Led construction of a 50,000 sqm residential complex, ensuring timely completion
  • Managed multidisciplinary teams across multiple infrastructure projects
  • Developed project plans, budgets, and schedules, improving efficiency

Experience

Ejecutivo Atencion al cliente

Santander
11/2023 - 01/2024

Brindar servicio y atención al cliente de sus productos y resolver dudas de consumo.

Desarrollador

HUAWEI
03/2023 - 07/2023

Crear herramientas para automatizar procesos., Utilización de selenium y pandas para manejos de excel y url.

Soporte tecnico

3D MARKET
06/2024 - 08/2024

Experiencia en atención al cliente y soporte técnico telefónico., Experiencia en resolución de problemas de hardware en entornos de impresoras 3D.

Atencion al cliente bilingue

Teleperformance: AMBETTER HEALTH
10/2024 - 03/2025

Brindar servicio y atencion al cliente sobre su poliza de seguro en Estados Unidos.

Interprete Bilingue

Language Line Solutions
04/2025 - 06/2025

Brindar servicio de traducción en una llamada de tres personas de ingles a español.

Skills

Project ManagementAutoCADConstruction SupervisionCost EstimationTeam Leadership
Published on CazVid - May 17, 2026
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