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Customer Service Representative
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Competencies
Provided bilingual customer support in English and Spanish, enhancing communication efficiency.
Managed customer inquiries and support across various channels, including phone, email, and chat.
Monitored and exceeded performance KPIs such as AHT, CSAT, ensuring quality service delivery.
Effectively addressed and resolved customer conflicts, maintaining satisfaction and loyalty.
Collaborated with teams and supported coaching efforts to improve overall service outcomes.
Education
Languages
Summary
Skilled customer service representative with over 5 years of experience supporting bilingual clients in diverse industries, including network marketing and travel. Recognized for exceptional service quality, team leadership, and adherence to performance metrics.
Key Achievements
- Promoted to VIP Coach Support at Intouch CX for exceptional service quality and positive feedback
- Handled high-value, priority cases ensuring timely, accurate support for coaches and clients
- Consistently exceeded KPIs such as AHT, CSAT, and quality evaluations, demonstrating strong performance
Experience
Customer Service Representative
Provided bilingual customer support for a multinational network marketing business, assisting distributors and coaches with inquiries related to sales commissions, compensation plans, and rank advancements., Delivered clear guidance on monthly earnings reports, bonus qualifications, and performance...
Customer Service Representative
Provided bilingual customer service for U.S.–based clients, assisting with reservations for top Caribbean destinations., Managed sales of vacation packages, including hotels, flights, tours, and activities in major tourist hotspots., Guided customers through booking options, delivering personalized...