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Tour Leader at G Adventures with 2 years experience in organizing multi-day group tours
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Competencies
Proficient in resolving conflicts, assisting with billing, and providing technical support to ensure customer satisfaction.
Skilled in planning and coordinating tours, activities, and logistics for groups in multiple countries.
Effective communicator in multilingual environments, facilitating clear information exchange with clients and vendors.
Capable of troubleshooting issues during tours and customer interactions to ensure smooth operations.
Education
Languages
Summary
Dedicated tourism professional with over 2 years of experience organizing and leading multi-day group tours across Central America. Skilled in logistics, customer service, and cultural engagement to deliver memorable travel experiences.
Key Achievements
- Successfully managed logistics and activities for groups of 16-18 tourists across Guatemala, Belize, and Mexico.
- Ensured seamless tour operations, enhancing customer satisfaction and repeat bookings.
- Organized diverse cultural and adventure activities, showcasing local attractions and ensuring safety protocols.
- Coordinated with local vendors and service providers to deliver high-quality experiences.
Experience
Customer Service Representative
Resolving conflicts related to technical support., Assisting customers with questions about billing., Offering assistance with special offers., Providing information about devices compatible with our service.
Customer Service Representative
Resolving conflicts related to order tracking., Assisting customers with questions about billing., Offering assistance with damaged deliveries., Troubleshooting assistance with customer’s web account., Taking payments for bought goods and services.
Billing and Sales Representative
Billing and accounts receivable resolution., Collections internal assistance., Device bundle sales for telephony customers., Cable service sales for DirecTV customers., Special events and PPV package sales.
Tour Leader
Experience in Tours in Guatemala, Belize, Mexico., Running tours over Guatemala, Belize, Mexico with groups of 16-18 persons, for 12-16 days., In charge of Logistics, organizing different activities for the group and sharing local knowledge about the history and culture of the different places visited.